Director of Operational Excellence

Summary

Our Sales Force is the face of La Colombe. We make sure every coffee we sell meets a happy customer. We’re a dedicated team. And it’s easy to be dedicated when you’re a part of something much bigger than yourself. We’ve got an insatiable appetite for making a difference.      

The Director of Ops Excellence will serve as the single point of contact for tracking supply to shelf end-to-end, ensuring seamless operations from Muskegon to LC PB/IPSO, and ultimately to the shelf with in-stocks. This role involves developing a comprehensive tool and reporting suite that integrates KDP sales data, store-level data, field execution sales and inventory data. The Director of Ops Excellence will manage daily business operations with KDP, including order management, forecasting, and inventory, while identifying gaps and operational needs. This role’s leadership will be critical as we stand up new proprietary capabilities and work directly with KDP to develop tight operational planning, execution and reporting. 

Responsibilities

•    Serve as the primary liaison between Supply Chain, KDP, IPSO, Brand Sales, and Field Execution, ensuring effective communication and collaboration. This will include acting as the LC lead for weekly Supply Chain connects with KDP.
•    Track and manage the supply chain from Muskegon to LC PB/IPSO to the shelf, ensuring product availability and in-stocks.
•    Work closely with LC Sr Manager Sales Capabilities to develop and implement a tool and reporting suite that consolidates KDP, LC PB/IPSO, store-level data, field execution, in-store sales and inventory data.
•    Manage daily business operations with KDP, including order management, forecasting, and inventory management.
•    Identify gaps and operational needs and develop strategies to address them.
•    Collaborate with cross-functional teams to ensure alignment and efficiency in operations.
•    Monitor and analyze key performance metrics to drive continuous improvement in operations.
•    Provide regular updates and reports to senior management on operational performance and initiatives.

Requirements

•    Bachelor's degree in Business, Supply Chain Management, or a related field
•    Proven 5+ year’s experience in operations management, preferably within the CPG industry and with DSD.
•    Strong analytical skills and the ability to develop, implement and enhance effective reporting tools.
•    Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with partners and stakeholders.
•    Proficiency in order management, forecasting, and inventory management.
•    Ability to identify operational gaps and develop strategies to address them.
•    Strong leadership skills and the ability to manage cross-functional teams.

Preferred Skills:
•    Experience working with DSD partners and managing end-to-end supply chain operations.
•    Familiarity with data analysis tools and software.
•    Highly proficient in use of Excel.
•    Knowledge of industry best practices and trends in supply chain management.

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company’s philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.

For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.