Community Loyalty Associate

Summary

Chobani’s Community Loyalty Team Associate will represent the Chobani brand, culture, and products to its customers, through a variety of channels. This individual is part of a team that builds brand loyalty by providing messaging that addresses the needs of our audiences and acts as frontline defense for Chobani

Responsibilities

• Provide excellent written and verbal support to consumers by answering inbound calls and emails received through our toll-free number, email and Chobani.com 
• Offer best in class service to ensure that each and every consumer leaves the interaction feeling seen, heard, supported and cared for.  
• Provide support to our consumers via social media channels, including Twitter, Facebook, Instagram and TikTok.
• Proactively learn about product specs, descriptions, nutritionals, ingredients and social issues to address incoming questions
• Answer questions or address concerns about Chobani ads, brand messaging and developing news.
• Accurately record information gathered in transactions with consumers into CRM (Consumer Relations Management) system 
• Meet quality and productivity requirements as it relates to engaging the needs of the consumer 
• Align efforts in messaging with greater External Communications team 
• Escalate business-critical complaints as necessary 
• Perform other duties as necessary
   

Requirements

• College Degree or High School Diploma combined with relevant experience required
• Minimum of 2-3 years of experience required
• Ability to understand and convey the ideals and culture of the Chobani brand
• Excellent written and verbal communication skills
• Ability to quickly learn new material and information 
• Previous experience with real time data entry
• Ability to handle stressful situations while managing proper tone and messaging
• Ability to work in a team environment
• Ability to work independently with little supervision on occasion 
• Must be able to travel to our Norwich or New Berlin locations within an hour and a half.
   

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, we are a values-driven, people-first, food-and-wellness-focused company, and have been since Hamdi Ulukaya, an immigrant to the U.S., founded the company in 2005.  We produce yogurt, oatmilk, dairy- and plant-based creamers, ready-to-drink coffee and plant-based probiotic drinks. Chobani yogurt is America's No.1 yogurt brand, and it’s made with only natural ingredients without artificial preservatives.

Chobani uses food as a force for good in the world – putting humanity first in everything we do. Our philanthropic efforts prioritize giving back to our communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. We manufacture our products in New York, Idaho, and Australia. Chobani products are available throughout North America and distributed in Australia and other select markets. For more information, please visit www.chobani.com and follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer.  Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.

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