Customer Solutions Manager

Summary

Chobani’s Retail Strategy & Customer Supply Chain team makes sure every cup we sell meets a happy customer. We’re a dedicated team. And it’s easy to be dedicated when you’re a part of something much bigger than yourself. We’ve got an insatiable appetite for making a difference.

The Customer Supply Chain Manager at Chobani will manage execution of the replenishment deliverables, while monitoring and maintaining correct warehouse & DC to store level inventory to assigned customers. This individual will build and maintain strong internal and external relationships to galvanize all parties around established sales & inventory goals. 

Responsibilities

•    Responsible for the execution of Customer Supply Chain set strategies & plans against assigned accounts 
•    Take Ad Hoc customer requests & provide deep rooted analysis, uncover insights, & make recommendations to improve performance 
•    Responsible for collaborating across sales & supply functions to ensure effective & efficient inventory flow impacting Inventory management & order procurement
•    Manage several customer supply chains and development of newly established retailer accounts. 
•    Contribute to the achievement of total customer satisfaction by providing high quality and timely service to all internal colleagues and external customers. 
•    Work closely with the Account, Brand, Supply and Finance teams to ensure that information related to potential service, inventory, or issues specific to the customer are escalated and resolved appropriately. Have a good understanding of these functional partners and ability to lead collaboration
•    Taking internal / external DOS data along with forecast to understand & impact product flow with adequate lead time
•    Work with customer and internal supply chain teams to validate forecast accuracy and make recommendations as needed to ensure order forecast aligns with forecast and seasonality
•    Review customer orders to ensure appropriate quantities, timeliness of product flow and adjust orders as necessary to support sales priorities
•    Manage the allocation of promotional volume at store level and analyze results to ensure efficient sell through of product
•    Manage new item launch & end of life (DQ) inventories to reduce raw materials & finished goods waste
•    Manage and present reclaim tracking
•    Cultivate continuous innovation of reporting as it relates to ad-hoc requests and client-specific information to uncover insights that improve performance and make recommendations based on results
•    Identify and communicate key drivers, and build strong relationships with retailer replenishment teams to ensure alignment to priorities
•    Work on project driving efficiencies for the organization
•    Perform other duties as necessary

Requirements

•    Bachelor's Degree or years of experience in combination with education. 
•    Minimum of 3+ years of experience in a customer facing sales analytics capacity
•    Prior experience handling multiple data sources internally/externally including shipment, inventory, customer specific data, as well as Nielsen/IRI
•    Proven understanding of forecasting and inventory management is required
•    Perishable replenishment experience strongly preferred
•    Intermediate Microsoft Excel skills required
•    Ability to work independently in a high-pressure, fast-moving environment that impacts multiple functions 
•    Ability to work in a collaborative team environment.
•    Ability to successfully execute multiple projects and ad hoc requests while applying innovative thinking to drive solutions
•    Must be attentive to detail and accuracy
•    Excellent written and verbal communication skills
•    Entrepreneurial spirit is a must
•    Be the expert in your customer supply chain, being able to brief team on any changes to partner requirements.