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Order to Cash Business Process Manager

Date: Oct 8, 2021

Location: New York, NY Twin Falls, ID Remote, OH Remote, NH Remote, MN Remote, LA Remote, MD Remote, NE Remote, NC Remote, TX Remote, PA Remote, HI Remote, OK Remote, IN Remote, AR Remote, NV Remote, IL Remote, FL Remote, WA Remote, NY Remote, IA Remote, CT Remote, VA Remote, AZ Remote, ID Remote, RI Remote, CA Remote, MS Remote, SC New Berlin, NY Remote, ME Remote, GA Remote, MA Remote, MO Remote, DC Remote, NJ Remote, TN Remote, VT Remote, MI Remote, UT Remote, CO Remote, WI Remote, OR Remote, KS

Company: Chobani


The IT Business Process Manager will partner with the Order Management team and Logistics and Finance business partners to scope, co-design and deploy strategic IT solutions to meet or exceed business requirements.


  • Act as the business process subject matter expert (SME) in the Order to Cash (OTC) workstream for the Order Management and Logistics community
  • Primary point of contact for Order Management & Logistics departments to scope, co-design and deploy strategic IT solutions
  • Ability to effectively maintain business partner relationships at a senior level and at an operational level
  • Seek continuous feedback on performance of technologies utilized by Order Management & Logistics departments
  • Have a complete knowledge and understanding of all business processes for Order management and Logistics group within Chobani
  • Educate business and Chobani IT on industry best practices for Order Management and Logistics area
  • Guide business on improving Chobani processes via implementation of best practices, automation and digitization
  • Be the single point of contact for the Order Management and Logistics team
  • Collaborate with the other IT functions on project prioritization
  • Prioritize and scope enhancements/projects for Order Management and Logistics dept
  • Gather business requirements and draft scope for potential solutions
  • Present the possible solutions and obtain consensus from the key stake holders 
  • Evaluate and create a plan to ensure sufficient resources for any new solution or redesign
  • Ensure that the solutions designed for the business is extendable and scalable across the Chobani’s landscape
  • Collaborate with IT technical resources on design the solution
  • Create/Review all the test scripts for project/enhancements
  • Responsible for approving training documents including work instructions are complete and incorporated into SOP’s
  • Ensure UAT has been completed and solutions delivered are performing as per the functional specs
  • Co-lead the change management effort along with business
  • Have complete understanding of data flows
  • Look for opportunities to expedite IT processes via process improvement, automation etc.
  • Act as a PM for smaller projects


  • Bachelors Degree in IT or Assoicates Degree in IT with 5 years of experience 
  • 10 years of experience working in Order to Cash (OTC) field 
  • 5 years experience in Information Technology 
  • 2 years experience on the business side is preferred
  • 6 years experience in an Order Management and Logistics environment 
  • 2+ year of experience managing projects 
  • CPG experience 
  • Solid understanding of ERP systems such as SAP S4 
  • Knowledge of SAP S4 is preferred
  • Knowledge of Electronic Data Interchange (EDI) OTC process
  • Knowledge of Transportation Management system is strongly preferred
  • Experience working with offshore 
  • Knowledge of industry best practices 
  • Knowledge of Service Now /JIRA is strongly preferred
  • APICS certification is preferred

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all.  In support of this mission, we are a values-driven, people-first, food-and-wellness-focused company, and have been since Hamdi Ulukaya, an immigrant to the U.S., founded the company in 2005.  We produce yogurt, oatmilk, dairy- and plant-based creamers, ready-to-drink coffee and plant-based probiotic drinks. Chobani yogurt is America's No.1 yogurt brand, and it’s made with only natural ingredients without artificial preservatives.
Chobani uses food as a force for good in the world – putting humanity first in everything we do. Our philanthropic efforts prioritize giving back to our communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. We manufacture our products in New York, Idaho, and Australia. Chobani products are available throughout North America and distributed in Australia and other select markets. For more information, please visit www.chobani.com and follow us on Facebook, Twitter, Instagram, and LinkedIn.


Chobani is an equal opportunity employer.  Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.