Senior Specialist, Supply Chain Onboarding

Summary

The Senior Specialist, Supply Chain Onboarding will lead the new-hire onboarding experience at Chobani’s Twin Falls manufacturing facility. The role will help employees transition into their departments through coordinated orientation, consistent training standards, and follow-up during the early stages of employment. As the onsite representative for the Supply Chain Technical Development team, the Senior Specialist will partner across the facility to support a consistent onboarding and training experience.

Responsibilities

• Manage the scheduling, coordination, and delivery of new-hire orientation for employees joining the Twin Falls manufacturing facility.
• Facilitate engaging new-hire orientation sessions that introduce employees to Chobani, the facility, the manufacturing environment, and expectations for their onboarding and training experience.
• Coordinate new-hire introductions and transitions to manufacturing departments, ensuring employees receive a welcoming and organized handoff.
• Conduct 21-day and 90-day new-hire check-ins; document and communicate feedback, identify recurring barriers and trends, and recommend practical improvements to the employee experience and onboarding-related retention.
• Maintain accurate records of onboarding participation, check-in completion, employee feedback, training progress, and other relevant program measures.
• Prepare onboarding reports for site and Learning and Development stakeholders, highlighting trends, risks, and recommended actions.
• Provide onsite guidance and support to departmental Training Coordinators and Certified Trainers, reinforcing established onboarding, training, qualification, and documentation standards.
• Serve as the onsite representative for the Supply Chain Technical Development team and communicate site needs, risks, progress, and opportunities.
• Manage, coordinate, and facilitate the Train-the-Trainer program, including Job Instruction training, for employees participating in the Certified Trainer Program.
• Use the Learning Management System to assign, track, document, and report training activities and completion data.
• Regularly audit onboarding and trainer-development materials and collaborate with appropriate subject matter experts and Content Developer to keep content accurate, relevant, and aligned with current practices.
• Collaborate with cross-functional partners to support continuous improvement of the new-hire onboarding and Certified Trainer programs.

Requirements

• Bachelor’s degree in Learning and Development, Education, Human Resources, Business Administration, Organizational Development, Operations, or a related field preferred. Equivalent relevant experience will be considered.
• Three to five years of experience in training, onboarding, learning and development, employee development, operations training, or a related role.
• Demonstrated experience facilitating classroom, experiential, and on-the-job training.
• Experience working in a manufacturing, supply chain, distribution, or similar operations environment.
• Experience reviewing and updating training content, facilitator materials, job aids, or other learning resources in collaboration with subject matter experts.
• Experience identifying training gaps or learning needs and using findings to recommend improvements.
• Experience supporting new-hire onboarding, orientation, employee-experience, or early-tenure retention initiatives preferred.
• Demonstrated ability to build collaborative relationships with employees, trainers, department leaders, Human Resources, and other cross-functional partners.
• Strong organizational skills and attention to detail, with the ability to manage schedules, programs, follow-up activities, and multiple priorities simultaneously.
• Proficiency in Microsoft Office, including Teams, Word, Excel, PowerPoint, and Outlook.

Preferred

• Knowledge of adult-learning principles and instructional-design methodologies such as ADDIE or a similar framework.
• Experience using a Learning Management System to assign, track, document, and report training activities. SuccessFactors Learning experience is preferred.